← All case studies
FarEast Flora
Shopify B2B + AutomationFloral / Gifting
Order automation
+45%
Challenge
FarEast Flora, Singapore's largest floral retailer, was drowning in manual order processing — especially for corporate gifting (bulk orders, custom cards, multi-address delivery) and recurring subscriptions. Staff spent 4+ hours daily on order routing and supplier coordination.
What we built
→Shopify Plus with custom corporate gifting portal
→Subscription management (weekly/monthly flower deliveries)
→n8n automation: order → routing → supplier notification → delivery tracking
→Multi-address bulk delivery workflow (e.g., 50 offices, 1 order)
→AI-powered customer service bot for order status + delivery changes
→Automated inventory alerts when seasonal flowers run low
Results
45% of orders now fully automated (zero manual touch)
Corporate gifting revenue up 32% (easier to order at scale)
Customer service response time from 4 hours to 30 seconds
Staff freed up 4 hours/day for high-value work
Tech stack
Shopify Plusn8nOpenAITwilioNetSuiteCustom Webhooks